1. What services do you offer?
We offer a range of luxury services including personalized concierge services, exclusive nightlife experiences, private tours, VIP event access, bespoke travel arrangements, and more. Our goal is to cater to your every need and provide a seamless and luxurious experience in South Korea.

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2. How can I book your services?

Booking our services is a personalized experience designed to meet your unique needs and preferences. Simply reach out to us through our website or contact our concierge team directly to discuss your specific requirements. We will tailor and customize a proposal (devis) based on your desires and preferences. Once we’ve gathered all the details, we will share a detailed proposal with you within 2 business days. Your satisfaction is our priority, and we ensure every aspect of your booking is carefully curated to provide a seamless and luxurious experience.

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3. What is your cancellation policy?
Our cancellation policy varies depending on the service booked. Generally, cancellations made more than 60 days before departure incur a 10% charge, while cancellations made within 14 days are non-refundable. Please refer to our Cancellation Charges and Refunds section for detailed information.

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4. Are your services refundable?
Refunds are subject to the terms outlined in our service agreements. Some services, such as special event tickets and certain accommodations, may be non-refundable. Please see our Refunds section for more details.

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5. What if I need to make changes to my booking?
For client-initiated changes, please contact us in writing as soon as possible. Alterations may incur additional charges depending on the nature of the change. If we need to make changes to your booking, we will provide suitable alternatives or offer a refund if necessary. See our Alterations section for more information.

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6. What happens if I don't show up for my booking?
No-shows are considered non-refundable, and the full cost of the booking will be charged. Please refer to our No Shows policy for details.

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7. Can I make changes after my departure?
Changes after departure are subject to availability and may incur additional charges. We strive to accommodate your requests, but any extra costs will be the client's responsibility. More details can be found in our Changes After Departure section.

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8. What are the passport and visa requirements?
It is your responsibility to ensure that you have a valid passport and the appropriate visas for travel. Your passport must be valid for at least six months beyond your planned return date. We can assist with visa guidance, but securing the correct documentation is the client's responsibility. Please see our Passport and Visa Requirements for more information.

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9. How do I contact customer support?
You can reach our customer support team via email, phone, or the contact form on our website. Our concierge team is available 24/7 to assist with any inquiries or concerns you may have.

 

10. Do you offer custom packages?
Yes, we specialize in creating bespoke experiences tailored to your individual preferences. Whether you're looking for a unique cultural immersion, a luxury shopping spree, or an exclusive nightlife experience, our team will design a custom package that meets your specific needs.